Couldn't find the information you need on Kipwise? Our Q&A function allows you to ask your teammates questions and the Q&A will be saved to Kpwise automatically when your teammate answered. Overtime, Kipwise can learn from your questions to improve search accordingly.
A. How to ask a question
You can create a question both via our web platform or using the /kipwise ask slash command on Slack:
1. On web platform
2. On Slack
Other than the above method, whenever you perform a search on web / Slack, there will be a Ask a teammate button at the bottom of the search result so you can create a question easily if you cannot find the information that you are looking for.
Read more about how to create a question.
B. How to answer a question
When your teammate created a question and assigned it to you or a channel that you belong to, you will receive a notification on Slack with the below options:
- Create a new Page as the answer (either use the "Quick answer" button to create a new Page quickly via a Slack dialog or use the "Create new Page" button to use our web editor if you need rich text formatting)
- Use an existing Kipwise Page as the answer
- Reassign the question
Read more about how to answer a question
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