Kipwise Help Center

Adding a public knowledge base

See how to set up a knowledge base that is viewable by the public using Kipwise Content

Resources

Customize the look & feel of your public knowledge base

* This is only available for Professional and Enterprise Plan users. Contact us at support@kipwise.com for more details. You can customize the color tone and certain wordings (e.g. welcome message, search instruction, section titles, etc.) of your public knowledge base (see how to set up a customer facing public knowledge base using Kipwise content) to fit your company branding. To do so, 1. Click on the drop down menu next to your name at the top right corner of the top navigation bar 2. Go to Public Site 3. Select Customize 4. Then you can customize the color tone under the Look & Feel section and the wordings under the Wordings section

Last updated: a month ago

Setting up a public knowledge base

A. Enabling your public knowledge base  Click on the  ... button  at the top right corner of the top navigation bar  Select  Public Site  in the dropdown  Click  Enable Public Site B. Naming your public knowledge base  Click on the  ... button  at the top right corner of the top navigation bar  Select  Public Site  in the dropdown  Edit the name under  Name your public site This will update the name shown at the top left corner in your public site How the name will appear in the public site: C. Selecting what content to include in the public site   As shown in the screenshot above, the homepage of your public knowledge base will list out all the top-level folders that you have set to be viewable by the public.  To control which folder to be included in the public site, click on the ... icon next to a top-level folder on the sidebar > select  Edit Permission >  check the checkbox " Show this folder and all the content inside on the Public Site ".  The order of how the folders will be shown on the public site will be following the order of the folders on Kipwise. See how to  rearrange the folders . 

Last updated: a year ago