Getting Started
Getting started guides for user who are new to Kipwise
Documents
How to build up your knowledge base from scratch
Here are the steps to help you kick start your internal knowledge management process from scratch. 1. Initial content Create folders for different teams and set different access rights if needed. Suggest to have most of the content visible to the whole team except sensitive ones like HR, Financial related information (some teams make them public to everyone as well) Create a few general FAQs as initial content (e.g. office wifi password) Import some existing important information if any. Contact us if you'd need further help in importing content from other platforms. Don't worry if you cannot include everything at the beginning - because that's how Kipwise helps your team build up the knowledge base from your daily work with step #2 and #3. 2. Teach every teammate to use /kipwise Rule of thumb: always start with /kipwise [keyword] command whenever there is a question to ask. You either get the answer directly, which is the perfect case. If you cannot find the answer, submit a question after searching. This is an important step to improve the team knowledge base with new content and better search results for teammates in the future. 3. Get the managers and seniors onboard The major benefit of Kipwise is to help managers and seniors spend less time answering repeated questions, which they should have more responsibilities to help maintain the knowledge base from daily conversations too. 1. Always save answers and important discussions to Kipwise when they happen on Slack. 2. Answer questions with existing Pages Always answer questions by posting the search results from Kipwise using /kipwise [keyword] in order to teach teammates to use /kipwise before asking questions in the future. Teammates will get used to searching before asking with more managers/seniors answering them with Kipwise content. 4. Maintain the knowledge base and keep it fresh and updated We are working on a few new features to help the team maintain the quality and correctness of the team knowledge base. Stay tuned!
Last updated: 7 months ago
Overview of Kipwise
Kipwise helps you unlock the knowledge that is trapped in you and your colleague's brains - allowing you to onboard new people faster, do your job more effectively and reduce the number of questions and repeated mistakes in your team. Video: https://youtu.be/XIbNhEksWhA To get started, give these things a try: A. Slack Integration 1. Slash commands /kipwise create to create a new Page on Kipwise /kipwise search [keywords] to search for content on Kipwise 2. Q&A feature Can't find what you're looking? Create a question using /kipwise ask and assign it to your teammates. The Q&A will be saved to Kipwise automatically when your teammate answered. 3. Slack Actions Save to a Page to quickly clip a message to Kipwise Answer with Page to quickly answer teammates' questions with content saved on Kipwise B. Install Chrome Extension So you can access Kipwise content easily whenever you are using any web apps. Link to install Chrome Extension C. Integrations Integrate Kipwise with Google Drive or Confluence so you can search for all content in a single place and embed Confluence and Google Drive content on Kipwise directly. Google Drive Integration Confluence Integration D. Using Kipwise Real-Time Collaborative Web Editor Simply type @ followed by search terms to mention another Kipwise Page Simply type + to insert a block so you can add an image, file, table, checklist, code block and embed videos, Google Drive files, Confluence files and more. * You can also type + followed by keywords as shortcuts to insert a block, e.g. type +image to insert an image E. Organizing Content Create a folder Rearrange folders Move pages between folders F. Manage Teammates Invite teammates User roles: Admin vs. Member vs. Read-only Folder permission Have any question or feedback? Use the message button at the bottom right corner to message us 🙂
Last updated: 6 months ago
How to keep teammates engaged
We suggest you provide two different sets of training for different roles in the team: New or less experienced teammates who would ask more questions Seniors and managers who are usually the ones that answer questions 1. New or less experienced teammates: simply start with /kipwise Rule of thumb: always start with /kipwise [keyword] command whenever there is a question to ask. You either get the answer directly, which is the perfect case. If you cannot find the answer, submit a question after searching. This is an important step to improve the team knowledge base with new content and better search results for teammates in the future. 2. Seniors and managers: help the team to be more engaged The major benefit of Kipwise is to help managers and seniors spend less time answering repeated questions, which they should have more responsibilities to help maintain the knowledge base from daily conversations too. 1. Always save answers and important discussions to Kipwise when they happen on Slack. 2. Answer questions with existing Pages Always answer questions by posting the search results from Kipwise using /kipwise [keyword] in order to teach teammates to use /kipwise before asking questions in the future. Teammates will get used to searching before asking with more managers/seniors answering them with Kipwise content.
Last updated: a year ago
Using Kipwise in dark mode
Currently Kipwise does not offer a dark mode option in platform yet, but there are plugins out there that can turn Kipwise into dark mode. One plugin that some of our teammates are using: https://darkreader.org/
Last updated: 2 months ago