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Analytics

Analytics - Page Healthiness Kipwise offers a Content Review Flow where you can set designated reviewers for content on Kipwise and we will automatically remind reviewers to review the content in pre-set intervals (e.g. every 6 months) to ensure content is up-to-date. To provide you with more insights on the content review status and healthiness of your Pages, you can view reports about your Page Healthiness in the Analytics section. We are gradually rolling out this feature to our users. If you don't see this feature enabled for your account yet, contact us at [email protected]. * This feature is only available for Professional Plans and Enterprise Plans clients. How to view the Page Healthiness reports? 1\. To access your reports, go to the Analytics tab on the sidebar. 2\. You can view the statistics related to content review status under Page Healthiness. The chart on the left shows the current healthiness of your Kipwise Pages. It is calculated as number of Pages approved / number of total Pages on Kipwise. The line graph on the right shows the trend of the healthiness of your Kipwise Pages. You can toggle to view the data in different date ranges.

Last updated: 5 years ago

Analytics

Analytics - Most viewed content Note that we are gradually rolling out this feature to our users. If you don't see this feature enabled for your account yet, contact us at [email protected]. To help you better understand the usage of your content, we provide insight reports that shows your most viewed content. How to view the Most Viewed Content report? 1\. To access your reports, go to the Analytics tab on the sidebar, 2\. You can view the report under "Most Viewed" FAQs 1\. What counts as a team view? Someone viewed the Page on the web platform Someone performed a search on Slack and clicked the "Expand" button to view the Page on Slack 2\. What counts as a public view? The Page is included in your public knowledge base (see how to set up a public knowledge base ) and someone viewed that Page Someone in your team shared the Page with some external parties using the Trackable Public Link feature and someone viewed the Page

Last updated: 5 years ago

Analytics

Analytics - Search Statistics To provide you with more insights on how your teammates and customers perform searches on your knowledge base, you can view reports about search statistics in the Analytics section. You will be able to see the top search terms that they use and which ones do not have relevant content on Kipwise yet so you can keep expanding your knowledge base to fit their needs. We are gradually rolling out this feature to our users. If you don't see this feature enabled for your account yet, contact us at [email protected]. * This feature is only available for Professional Plans and Enterprise Plans clients. A. How to view the Search Statistics reports? 1\. To access your reports, go to the Analytics tab on the sidebar. 2\. There are 3 sections related to search statistics: Total Number of Searches Search Healthiness Top Search Terms B. How to interpret the reports 1\. Total Number of Searches The line graph shows the absolute number of searches daily. You can toggle to view the data in different date ranges. The blue line shows the statistics of your internal team knowledge base while the yellow line shows the statistics on your public knowledge base (see how to enable a public knowledge base ). 2\. Search Healthiness The line graph shows the trend of the search healthiness (calculated as number of searches producing results / total number of searches) of your knowledge base. You can toggle to view the data in different date ranges. The blue line shows the statistics of your internal team knowledge base while the yellow line shows the statistics on your public knowledge base (see how to enable a public knowledge base ). 3\. Top Search Terms The column Internal shows the statistics of your internal team knowledge base while the column Public Site shows the statistics of your public knowledge base (see how to enable a public knowledge base ). a. Searches producing results The table Searches producing results shows the top search terms used by users. These are the terms that are frequently searched by your users and there are relevant results that can be found on Kipwise. Sample use cases: Your teammates often search for troubleshooting info around a certain feature. Perhaps a training around that would be helpful? Your customers often search for guidelines on how to use a particular feature, perhaps the user interface is not intuitive enough for that particular feature? b. Searches producing no results These are the terms that are searched by users but cannot find relevant results on Kipwise. Reviewing this list can help you find out the missing pieces of your knowledge base and add related articles. If you see a filter icon next to a search term, it means certain filters are applied during the search (you can click on the icon to view the exact filters used). For example, you might see "Pricing info" as a top search term under producing results, but also seeing it under producing no results when the filter "Folder=Sales" is applied. This can give you insights on how to better organize your content.

Last updated: 5 years ago

Analytics

Content Rating To help you better understand if your documentations are useful to your teammates or clients, users can rate your pages to let you know if they find the information helpful. We are gradually rolling out this feature to our users. If you don't see this feature enabled for your account yet, contact us at [email protected]. A. How to rate a Page There is a pop up box at the bottom of a Kipwise Page (also available on your public knowledge base if you have enabled one) to let you rate a page as helpful or not. B. How to view the rating statistics Simply click on the Ratings icon at the top of the page to view the related statistics.

Last updated: 5 years ago

Advanced Search Filtering & Default Search Filters

ce wifi > in a Design password) - Connect your existing tools such as Google Drive/OneDrive > HE Customer Success (see Integrations) or import existing information from other > Integrations Getting Started LAST UPDATED Getting Started Google Drive Amanda Wong 2 years ago Q&A function X Search Filters Kipwise (5) Google Drive (23) Confluence (0) Dropbox (0) ONLY SEARCH TITLES Kipwise Folders (1) clear all Marketing X Type to filter. Tags (0) Type to filter Save as default filters 3 Refresh Search T. q Search / - - Library Create new Page To-dos wifi Drafts (70) Found 25 items ONLY SEARCH TITLES Default filters applied Analytics Favorites (1) Kipwise (7) Google Drive (18) Confluence (0) Dropbox (0) FOLDERS Integrations > Company Advanced Search Filtering & Default Search¹ Common Office FAQs > Product Filters > Marketing - > a Design - > Customer Success - - > Integrations - - > Getting Started - Q&A function Using the Kipwise Page Editor LAST UPDATED LAST UPDATED Organizing Con Kipwise Demo Amanda Wong a few seconds ago Amanda Wong 22 days ago ? Organizing Content on Kipwise

Last updated: 4 years ago

Dropbox Integration

Dropbox Integration Connect your Dropbox to search and embed files from Dropbox on Kipwise. Only works for Dropbox Business accounts. Not applicable to Dropbox Personal. A. What can the Dropbox integration do? 1\. Search through Dropbox via Kipwise and Slack directly By connecting your Dropbox, you can conduct one single search on Kipwise or Slack (using the command /kipwise search [keywords]), and get relevant results in one place without searching around different places. 2\. Embed Dropbox Paper documents in Kipwise Pages Easily embed a Dropbox Paper document on a Kipwise Page so you can preview the content directly on Kipwise. Only the people who have access to the original Dropbox Paper document can view the content. Click on the + sign icon at the beginning on a paragraph Select Dropbox Paper Search by keyword(s) and select the file that you would like to embed If you would like to access the file in Dropbox or remove it, hover over the top right corner and you will see the option B. How to connect my Google Drive? 1\. Your account admin need to activate the integration first by going to Integrations > Dropbox 2\. Click Activate 3\. Then follow the steps on screen to authorize Kipwise to connect your Dropbox account Your admin only needs to connect Dropbox once. Other users will be mapped using the email addresses automatically. However, if someone is using a different email on Kipwise and Dropbox (e.g. [email protected] on Kipwise but using [email protected] on Dropbox), the account cannot be mapped. C. Related FAQs 1\. Which documents will my teammates see in the search results? The documents they are going to see in the search results depends on the account’s access right at Dropbox. They can only see the documents that they are allowed to view on Dropbox. 2\. Will the updates on Dropbox be shown on Kipwise? Yes. You can still keep using your Dropbox as usual. Kipwise keeps the search index in sync that you don’t need to spend extra time handling them. 3\. What will my teammates see if I embed a Dropbox document which they don’t have access to? They will not be able to read it. The embedded block will be an error page to them. Everyone can only view the documents that they have permissions to access. brand guidelines Found 28 items More Filters Kipwise (1) Google Drive (26) Dropbox (1) Customer Testimonials Brand Guidelines.paper Template: Creative Brief for Project Name the Brand Guidelines related buyer persona here. See Buyer Persona Template iv. Key 1. Brand Colors messages Describe the key messages that you want to convey via this 2. Tone & Style - campaign. V. Brand - voice Attach documents and guidelines about the tone and style that should be used B. Deliverable Details Describe the deliverables that you LAST UPDATED LAST UPDATED Customer Succ. Content Marke Kwun-Lok Ng a monthago Dropbox Amanda Wong 6 months ago Still cannot find what you are looking for? Try. ? Ask teammates Create new Page INTEGRATIONS All Integrations Integrations For the planned integrations, vote them up if you want them sooner! Q Unified Search Integrations Library Auto-Suggestion Integrations Featured To-dos Browser Extensions DR SSO Integrations Activated Activated Not yet activated Analytics Embed Integrations ntegrations Slack Google Drive Dropbox Turn Slack messages into a team wiki Search and embed Google Drive files to Search for Dropbox files directly via doc easily edit them directly on Kipwise Pages. Kipwise, and embed Dropbox content directly in Kipwise Pages. Learn more Settings Integrate Not yet activated Not yet activated N Not yet activated Microsoft OneDrive Confluence Zendesk c Premium Plan . Premium Plan Search and embed Confluence Pages on Search for Zendesk help articles Search and embed OneDrive Kipwise Pages. directly via Kipwise. documents to edit them directly on Academy Kipwise Pages. Updates Integrate Integrate Integrate ? INTEGRATIONS Dropbox Activate Can only activate for Dropbox Business accounts All Integrations Q Unified Search Integrations Library Auto-Suggestion Integrations Search for Dropbox and Dropbox Paper documents via Kipwise To-dos Browser Extensions directly DR SSO Integrations By enabling the Dropbox integration, your teammates will be able to conduct one single search via Kipwise or Slack, and get relevant results in one place without Analytics Embed Integrations searching around different places. Integrations Embed Dropbox Paper documents in Kipwise Pages Easily embed a Dropbox Paper

Last updated: 4 years ago

Analytics

Use trackable public link to share content with people outside of your organization Our Trackable Public Link feature allows you to create trackable public links to share content with people outside of your organization, such as prospects and customers. You can create separate tracking links for different groups of audience to better understand how they engage with the content that you shared with them. This is only available for Professional Plan or Enterprise Plan users. A. How to set up a trackable public link You can set up a trackable public link for: An entire Kipwise Page A particular link inside a Kipwise Page A particular embedded block inside a Kipwise Page a. Sharing an entire Kipwise Page 1\. On the Page that you would like to share, click the Share button > select Trackable Public Links... 2\. Enter the name of the Trackable Public Link (for your easier identification in the future when viewing analytics) and click Create 3\. Then you can simply copy the link under Public link to share with your prospects or customers and you can view the analytics afterwards by going back to the Page and click the Share button > select Trackable Public Links... b. Sharing a particular link on a Kipwise Page 1\. Click on the link that you want to share > click on the Trackable Public Link icon at the end 2\. Follow the steps in a2 above to create the Trackable Public Link C. Sharing a particular embedded block inside a Kipwise Page 1\. Mouse over to the embedded block that you want to share > click on the Trackable Public Link icon at the end 2\. Follow the steps in a2 above to create the Trackable Public Link B. Optional settings that you can customize Click on the Link settings icon and you will be able to customize more options: Is indexable on search engines? Show content outline? C. How to check the stats or disable existing trackable public links For the stats for a Page, You can view the analytics afterwards by going back to the Page and click the Share button > select Trackable Public Links... For a link or embeddable block inside a Kipwise Page, click on the link or mouse over to the embedded block > click on the Trackable Public Link icon at the end Then you will be able to see the stats or disable any links under Existing Trackable Public Links Draft All changes saved. Share Publish Shareto Slack. Use trackable public link to sha Trackable Public Links.. with people outside of your org Copy link Our Trackable Public Link feature allows you to create trackable public links to share content with people outside of your organization, such as prospects and customers. Create a new Trackable Public Link Onboarding notes to send to Client Al Create Existing Trackable Public Links Views Public link Enabled Description Onboarding notes to send to Client A o https://\.kipwise.com/SJPzpxH a few seconds ago by Amanda Wong 2. What counts as a public view? The Page is included in your public knowledge base (see how to set up a public knowledge base) and someone viewed that Page Go to: https://support.kipwise.com/folders/2ba0063b.. E in Tip: You can embed this link to the Page. Someone in your team shared the Page with some exteri tat par uce using the maunaule feature and someone viewed the Page Type + to insert blocks or @ to mention other Pages What is Kipwise. pdf (517.45KB) X X Link description * Create a new Public Link ? Test Description for the link. e.g. The onboarding notes for Apple Inc. Is enabled? Is indexable on search engines? Existing Public Links Show content outline? DESCRIPTION ENABLED Delete this link Test wise.com/kl8IW6h a few seconds ago by a Amanda Wong Cancel Save Draft All changes saved. Share Publish Shareto Slack. Use trackable public link to sha Trackable Public Links.. with people outside of your org Copy link Our Trackable Public Link feature allows you to create trackable public links to share content with people outside of your organization, such as prospects and customers. Type + to insert blocks or @ to mention other Pages What is Kipwise. pdf (517.45KB) Existing Trackable Public Links Views Public link Enabled Description Onboarding notes to send to Client A o https://\.kipwise.com/SJPzpxH a few seconds ago by Amanda Wong

Last updated: 4 years ago

Reports & Analytics

Reports - Announcements Overview Please note only users with admin right can access the Reports section To help you ensure important content is read, you can create Announcements so the assigned users will be notified about the assigned readings and you can track who has read the content. To see an overview of the list of Pages that are set as Announcement, Go to the Reports tab and select Announcements Overview. You will be able to see the full list of Announcements that have been created and you can click into each individual item to see more details, such as who has / has not read the content yet. REPORTS Announcements Overview Library Content Reports Search Reports To-dos OVERVIEW ASSIGNED PAGE COMPLETION LAST ASSIGNMENT LAST READ Announcements Overview USERS Mandatory C Public Links Overview Title 1 0.00% 4 months ago CSV More upcoming reports. Let us know if you Reports have specific needs. Design Brand Colors 3 33.33% 6 months ago 5 months ago CSV Slack Message Templates / Design 1 0.00% 6 months ago CSV Integrations Search filters 1 100.00% a year ago a year ago CSV ViaEurope Training Editor Demo 1 0.00% a year ago -- CSV Common Office FAQs 1 0.00% a year ago -- CSV Confluence integration research 2 100.00% a year ago 10 months ago CSV Onboarding Brainstorm Amanda 1 100.00% 2 years ago 2 years ago CSV Explainer videos / feature videos 3 33.33% 2 years ago 10 months ago CSV ? Where is our product changelog? 2 50.00% 2 years ago 2 years ago CSV

Last updated: 3 years ago

検索統計

検索統計 ナレッジベース内でチームメンバーや顧客がどのように検索を行っているかをより深く把握できるよう、Kipwiseでは「検索統計」レポートを提供しています。 頻繁に検索されているキーワードや、まだ該当コンテンツが存在しないキーワードを確認することで、ナレッジベースを継続的に改善できます。 ※この機能はプロフェッショナルプランまたはエンタープライズプランのご契約者様のみご利用可能です。アカウントにこの機能がまだ表示されていない場合は、[email protected] までお問い合わせください。 A. 検索統計レポートを表示する方法 左側のサイドバーから「Analytics（分析）」タブを開きます。 以下の3つのセクションから検索関連のデータを確認できます。 検索数の合計 検索の健全性 よく検索されたキーワード B. レポートの見方 1\. 検索数の合計 検索の総数が日別で表示される折れ線グラフです。表示期間を切り替えることもできます。 青い線は社内ナレッジベースでの検索数、黄色の線は公開ナレッジベースでの検索数を示します。 2\. 検索の健全性 検索結果がヒットした割合（＝検索結果が表示された回数 ÷ 総検索数）を示すグラフです。こちらも青が社内用、黄色が公開ナレッジベースを表しています。検索体験の質を測る指標として役立ちます。 3\. よく検索されたキーワード a. 結果がヒットした検索キーワード 検索結果が存在したキーワードの一覧です。よく検索される内容を把握し、以下のような改善に役立てられます： チーム内で特定の機能に関するトラブルシューティング情報がよく検索されている → その内容に関する社内トレーニングを企画する 顧客がある機能の使い方を頻繁に検索している → UI改善やチュートリアル追加を検討する b. 結果がヒットしなかった検索キーワード 検索されたにもかかわらず、関連コンテンツが存在しなかったキーワードです。 ナレッジベースの不足部分を特定し、今後の記事作成に活かすことができます。 ※検索語の横にフィルターアイコンが表示されている場合、その検索はフィルター条件付きで行われています（アイコンをクリックすると条件を確認可能）。 例： 「料金情報」というキーワードが「結果あり」の一覧にも「結果なし」の一覧にも表示されている場合、例えば「フォルダ＝Sales」などのフィルターを付けた結果、ヒットしなかったということがわかります。これにより、より適切なフォルダ構成を検討するきっかけにもなります。

Last updated: a year ago