Couldn't find the information you need on Kipwise? Our Q&A function allows you to ask your teammates questions and the Q&A will be saved to Kpwise automatically when your teammate answered. Overtime, Kipwise can learn from your questions to improve search accordingly. 

A. How to ask a question 

You can create a question both via our web platform or using the /kipwise ask slash command on Slack:

1. On web platform 

2. On Slack

Other than the above method, whenever you perform a search on web / Slack, there will be a Ask a teammate button at the bottom of the search result so you can create a question easily if you cannot find the information that you are looking for. 

Read more about how to create a question.

B. How to answer a question 

When your teammate created a question and assigned it to you or a channel that you belong to, you will receive a notification on Slack with the below options:

  1. Create a new Page as the answer (either use the "Quick answer" button to create a new Page quickly via a Slack dialog or use the "Create new Page" button to use our web editor if you need rich text formatting) 
  2. Use an existing Kipwise Page as the answer
  3. Reassign the question

Read more about how to answer a question 

Related help desk articles: 

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